Frequently Asked Questions
Everything you need to know about your MARS beauty experience.
Are MARS Cosmetics products 100% cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test any of our products or ingredients on animals at any stage of the production process.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
For hygiene reasons, we only accept returns on products that arrive damaged or defective. Please contact our support team within 48 hours of delivery with photos of the damaged item.
Do you offer international shipping?
Currently, we ship to most major global regions. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
Are your makeup products suitable for sensitive skin?
Our formulas are designed to be skin-friendly; however, we always recommend checking the ingredient list on the product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.