Returns & Exchanges
At MARS Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for unused and unopened products.
Initiate Your Request
Log in to your account and visit the 'My Orders' section to select the items you wish to return and obtain a Return Authorization number.
Pack Your Items
Securely place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing